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QUALIFICATION OVERVIEW The CVQ Level 1 in General Office Administration (Office Clerk) is for individuals whose Office Administration role requires well-developed behavioral competence but whose scope of independent decision making and bringing about change is limited. Each unit of study is accompanied by a “Hands on” completion project. Persons who attain this qualification will operate under supervision. 

This course is intended to help students:

● To handle telephone calls 

● To maintain stock control 

● To perform stock control procedures 

● To prepare and bank financial receipts 

● To develop quality customer service 

● To process mail 

● To perform cashiering 

● To operate a personal computer 

● To prepare routine financial documents


Normally persons working at level 1 should be able to competently carry out simple and routine work activities and to collaborate with others through work group and teams. The qualification covers competencies by providing services in General Office Administration (Office Clerk) level 1 such as being able to use business equipment, receiving visitors, displaying human relations, Skills, while working in a safe and hygienic manner. Relevant occupations include: 

● administrative assistant 

● clerical assistant 

● telecommunication 

● receptionist


This course is a CBE(Competency Base Education) and it requires the completion of Modules 

Here are a few Modules to get Started:

  • Prepare for work

  • Apply basic communication skills

  • Deliver quality customer service

  • Use hand tools

  • Handle telephone calls

  • Develop keyboarding skills

  • Type and copy routine documents

  • Receive visitors

  • Locate and store files in a paper-based system

  • Operate a personal computer

  • Use business equipment

  • Develop professionalism

  • Work effectively in a business environment

  • Participate in workplace safety procedures

  • Prepare routine financial documents and many more.

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